Terms and Conditions

These Terms and Conditions ("Terms") govern your use of House of Pokies and all services we provide. By registering, you agree to these Terms in full. If you do not agree, do not use our casino.

1. General Provisions

1.1 About These Terms

These Terms form a binding agreement between you and House of Pokies, covering all games, promotions, and payment services.

1.2 Changes to These Terms

We may update these Terms at any time by revising the "Last Updated" date above. Continued use of our casino after changes are published means you accept the revised Terms.

1.3 Other Policies

These Terms should be read alongside our Privacy Policy and Responsible Gambling Policy, which also form part of your agreement with us.

2. Eligibility

2.1 Age Requirement

You must be at least 18 years old to register and play. We may request proof of age at any time, and accounts belonging to underage players will be closed immediately.

2.2 Geographic Restrictions

Confirm that online gambling is legal in your location before registering. We do not accept players from jurisdictions where it is prohibited.

2.3 One Account Per Player

Each player may hold only one account. Duplicate accounts may result in suspension and forfeiture of balances.

2.4 Account Accuracy

You must provide accurate information when registering. False or misleading details may result in account closure.

3. Deposits and Payments

3.1 Accepted Payment Methods

We accept credit and debit cards, bank transfers, and popular e-wallets. All available methods are listed in our cashier section.

3.2 Currency

All transactions are processed in AU$. Any conversion fees charged by your bank or payment provider are outside our control.

3.3 Minimum Deposit

Our minimum deposit is AU$10 unless stated otherwise in a specific promotion. Deposits are generally credited instantly.

3.4 Deposit Limits

Set daily, weekly, or monthly deposit limits in your account settings. Increases to limits may require a cooling-off period.

4. Withdrawals

4.1 Withdrawal Process

To request a withdrawal, visit the cashier section. All withdrawals are subject to identity verification before funds are released.

4.2 Minimum and Maximum Withdrawals

Our minimum withdrawal is AU$20. Maximum limits may apply depending on your account status and payment method, and are shown in the cashier section.

4.3 Verification Requirements

Before processing your first withdrawal, we must verify your identity. You may be asked to provide a government-issued photo ID, proof of address, and proof of your payment method — a standard KYC process required by our licensing obligations.

4.4 Processing Times

Once verified, withdrawals are typically processed within 24–72 hours. Additional time may be needed depending on your payment method.

4.5 Wagering Requirements

If you have an active bonus with unmet wagering requirements, withdrawals may be restricted until those requirements are fulfilled. See Section 5 for details.

5. Bonuses and Promotions

5.1 General Bonus Rules

All bonuses are subject to individual terms including wagering requirements, game restrictions, time limits, and minimum deposits, displayed alongside each offer.

5.2 Wagering Requirements

Most bonuses require a set wagering amount before winnings can be withdrawn. Slots typically contribute 100%; table games may contribute less or not at all.

5.3 Bonus Abuse

Bonuses are for genuine recreational play. We may void bonuses and winnings if we reasonably believe a player is exploiting a promotion or acting against fair play.

5.4 Expiry

Unused bonuses expire at the end of their validity period and cannot be reinstated.

6. Prohibited Activities

6.1 Fair Play

The following activities are strictly prohibited and may result in account suspension and forfeiture of funds:

6.1.1 Using bots or automated software to play games or exploit promotions.
6.1.2 Colluding with other players to manipulate outcomes.
6.1.3 Fraudulent payment activity, including unjustified chargebacks.
6.1.4 Attempting to access another player's account.
6.1.5 Using our platform for money laundering or illegal financial activity.
6.1.6 Creating multiple accounts to claim bonuses more than once.

7. Responsible Gambling

7.1 Our Commitment

Gambling should be fun and within your means. Deposit limits, session reminders, and self-exclusion tools are available in your account settings.

7.2 Self-Exclusion

You can request a temporary or permanent self-exclusion through our support team. Once active, you will not be able to access your account or receive promotional communications during the exclusion period.

7.3 External Support

For free, confidential support, contact Gambling Help Online at www.gamblinghelponline.org.au or call 1800 858 858, available 24/7.

8. Limitation of Liability

8.1 Service Availability

We are not liable for losses caused by technical issues or third-party disruptions beyond our control.

8.2 Player Responsibility

You are responsible for keeping your account credentials secure. We are not liable for losses from unauthorised access where reasonable precautions were not taken.

8.3 Game Outcomes

All games use certified RNG technology. We are not liable for losses during normal gameplay.

8.4 Limitation of Claims

To the maximum extent permitted by Australian law, our liability to any player shall not exceed the amount deposited in the 12 months preceding the claim.

9. Governing Law

9.1 Jurisdiction

These Terms are governed by the laws of Curaçao, where our casino is licensed. By accepting these Terms, disputes will be handled under this jurisdiction.

9.2 Dispute Resolution

Contact our support team first with any complaint. If unresolved, you may escalate to our licensing authority.

9.3 Australian Consumer Law

Nothing in these Terms limits any rights you hold under the Australian Consumer Law or other applicable Australian legislation that cannot be excluded by contract.

10. Contact Us

Live Chat: Available 24/7 via our website.

Email: support@houseofpokies.com