Privacy Policy
Welcome to House of Pokies. We take your privacy seriously and want you to feel confident that your personal information is in safe hands. This policy explains what data we collect, how we use it, how we protect it, and what rights you have.
This policy applies to all players who visit our website, register an account, or use any of our services. By using House of Pokies, you agree to the practices described here.
We operate in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where players access our platform from regions covered by the General Data Protection Regulation (GDPR), we honour those obligations too.
1. What Information We Collect
1.1 Information You Provide to Us
When you create an account or interact with our platform, we may collect:
- Full name and date of birth — to verify your identity and confirm you meet the legal age requirement for gambling in Australia.
- Email address and phone number — for account communications and support.
- Residential address — required for identity verification and regulatory compliance.
- Government-issued ID details — collected during our Know Your Customer (KYC) process.
- Payment information — including bank account or e-wallet details used to process AU$ deposits and withdrawals.
- Responsible gambling preferences — if you choose to set limits or take a break from play.
1.2 Information We Collect Automatically
When you browse or play on our platform, we automatically receive device and browser data, your IP address, session activity, and cookie-related data (see Section 6).
2. How We Collect Information
2.1 Direct Collection
Most of your data comes directly from you — through registration forms, account settings, support requests, or when you make a payment.
2.2 Automated Collection
We use cookies and similar technologies to gather data automatically as you move through our site.
2.3 Third-Party Sources
We also receive information from trusted third parties, including identity verification providers, payment processors handling AU$ transactions, and fraud detection services.
3. Why We Use Your Information
3.1 To Run Your Account
We use your data to register your account, verify your identity, process payments, and provide customer support.
3.2 To Meet Legal Obligations
As a licensed online casino, we are legally required to verify player identities, prevent underage gambling, detect fraud, and report suspicious financial activity.
3.3 To Keep You Safe
We monitor account activity to detect unauthorised access, protect your funds, and flag unusual behaviour that may indicate a security issue.
3.4 To Support Responsible Gambling
We use your data to honour deposit limits, cooling-off periods, or self-exclusion requests. We may also use play history to identify signs of problem gambling and reach out if we have concerns.
3.5 To Send You Communications
With your consent, we may send promotional offers and updates. You can opt out at any time through your account settings or by contacting support.
4. How We Store and Protect Your Information
4.1 Security Measures
Your data is stored on secure servers protected by SSL encryption. We apply strict safeguards including data encryption at rest and in transit, access controls for authorised staff only, and regular security audits.
4.2 Data Breach Response
In the event of a breach likely to cause serious harm, we will notify the Office of the Australian Information Commissioner (OAIC) and affected players as required under the Notifiable Data Breaches (NDB) scheme.
5. Who We Share Your Information With
We do not sell your personal data. We only share it when necessary, with parties bound by strict confidentiality obligations.
5.1 Service Providers
We work with third-party providers for payment processing, identity verification, IT infrastructure, and customer support. These parties may only use your data for the specific task we engage them for.
5.2 Regulatory and Legal Authorities
We may disclose your data to government bodies or law enforcement when required by law or to protect against fraud and financial crime.
5.3 Business Transfers
If House of Pokies is involved in a merger or acquisition, your data may be transferred as part of that process. We will notify you if this occurs.
6. Cookies
6.1 Types of Cookies We Use
6.1.1 Essential Cookies
Required for the site to function. These cannot be disabled.
6.1.2 Analytics Cookies
Help us understand how players use our platform. Data is collected in aggregate and does not identify you personally.
6.1.3 Marketing Cookies
Track browsing to show relevant offers. Only activated with your consent.
6.2 Managing Cookies
You can manage cookies through your browser settings or our cookie consent tool on first visit. Disabling certain cookies may affect how the platform works.
7. Your Rights
You have the right to access the personal data we hold about you, request corrections to inaccurate information, ask for deletion of your data (subject to legal retention requirements), and withdraw consent for marketing at any time.
If you believe we have mishandled your data, you may lodge a complaint with the OAIC at www.oaic.gov.au. GDPR-covered individuals may also contact their local supervisory authority.
8. How Long We Store Your Data
We retain your data for as long as your account remains active. After closure, we keep records for a minimum of 7 years in line with Australian anti-money laundering regulations — including AU$ transaction records, identity documents, and account history. Marketing data is retained only until you withdraw consent.
9. Contact Us
For questions, rights requests, or complaints, reach our privacy team via:
- Email: privacy@houseofpokies.com
- Live Chat: Available 24/7 on our website.
- Post: House of Pokies, Privacy Officer, [Registered Address].
We aim to respond to all privacy enquiries within 30 days.